Everything your need to know about Shipping

We do our best to make sure your order arrives as fast as possible. Please find the answers to frequently asked shipping questions below. Please contact us should your question not be listed or should you require special assistance.

Shipping

COVID-19 Update

Please be aware that all carriers (Canada Post, UPS, Purolator etc) are dealing with very high volumes & increased safety protocols. While we ship your order out within 24 hours (Mon-Fri), it might arrive later than expected due to shipping delays.

  • Most of our orders have been delivered on time during the past months, but occasional delays can occur. If in doubt, please reach out to us and we can recommend the best shipping for you.

All carriers have switched to contactless delivery. This means they will drop your order in a safe spot to eliminate contact and trips to the post office or courier office.

Shipping Costs
  • Free Economy Shipping (with tracking) – For orders above $79.00 CAD & gift baskets
  • $9.00 Economy Shipping (with tracking) – For orders below $79.00 CAD
  • $15.00 – $30.00 Express Shipping (with tracking) – Based on delivery postal codes
  • $15.00 – $30.00 Refrigerated Shipping (with tracking) – Based on delivery postal code

Shipping fees are subject to change. Remote locations, difficult to serve locations and air stage locations do not qualify for the free shipping promotion. Additionally, they qualify for an adjusted economy shipping rate (see below for extra information). Orders may also qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added.

Shipping Times
  • To get estimated shipping times, please enter your shipping postal code at checkout. It will display the available shipping methods and associated shipping times.
  • We offer Economy, Express and Refrigerated shipping. 
  • Next day delivery is possible under certain circumstances. Please contact us via email or social media to see if it can be done.

Shipping times at checkout are calculated with utmost care. Please be aware however, that once your package is with Canada Post, UPS or Purolator, we cannot influence the speed of delivery anymore. Strikes, extreme weather and other external factors cannot be controlled or influenced by us.

Refrigerated Shipping

Perishable products such as vegan cheese & meat products require refrigeration during transport

  • Make sure to select the refrigerated shipping option at checkout
  • The refrigerated shipping rate includes priority shipping (in most cases next day delivery), compostable insulation and gel ice packs which are colder than ice to maintain an optimum temperature
  • Refrigerated items only ship Mondays and Tuesdays to avoid sitting in a courier warehouse over the weekend in case of unforeseen delays
  • Because our refrigerated products are vegan, they are not considered hazardous foods and temporary changes in temperature do not generally compromise the safety of the product
Shipping to a Friend or Family

If you placed an order for someone else, we ask you to notify the recipient and either pass the tracking or track the package yourself and notify the recipient once the package is marked delivered. 

Summer Shipping

Although most of our products are shelf stable, it’s best to avoid prolonged exposure to high temperatures. These guidelines are designed to help you make an informed choice and prevent disappointments.

Gift baskets

All our gift baskets include free shipping. During the summer months they include the following additional services free of charge:

  • We add ice gel packs as needed
  • We speed up the shipping method as needed

Chocolate

During the summer months there is a risk that your chocolate melts. To minimize the risk:

  • Consider adding gel ice packs to your order to keep chocolate cool during transport
  • Consider upgrading your shipping option to a faster delivery method
  • Keep a close eye on your tracking to make sure your package doesn’t sit outside too long after delivery (more info on tracking below)

Tracking your order on delivery day

We provide a tracking code for every package we ship. You can find the tracking code in the ‘order complete’ email. 

  • All our shippers (Canada Post, UPS & Purolator) provide shipping updates in real-time.
  • Make sure you check your tracking code once you receive it to know what day you can expect your package
  • Check multiple times on the day of the scheduled delivery
  • Consider signing up with your email or phone number for updates on the tracking site (most shippers offer this for free)
Incomplete Addresses
  • We cannot be held responsible for delayed shipments if the address is deemed incomplete by one of our carriers.
  • Depending on the carrier, the package will be held or immediately shipped back to us which will lead to additional costs and delays.
  • Please make sure to include the unit number and a buzzer code / access code if it is needed to gain access to the building
Tracking Your Order

We provide a tracking code for every package we ship.

  • All our shippers (Canada Post, UPS & Purolator) provide shipping updates in real-time.
  • Make sure you check your tracking code once you receive it to know what day you can expect your package
  • Check multiple times on the day of the scheduled delivery
  • Consider signing up with your email or phone number for updates on the tracking site (most shippers offer this for free)
Local Pickup / Delivery
  • Please note that our local pickup is possible at Conestoga College in Kitchener has been suspended for the time being.
  • We offer free curbside delivery to Kitchener/Waterloo and Cambridge approximately once a month. Please email hello@fair-square.ca If you would like to be notified of an upcoming delivery date.
  • If you live in Woodstock, ON we offer free delivery to your front door every day of the week between 9 am and 7 pm
  • During your checkout, select the ‘local pickup/delivery’ option and the shipping fee will be waived. Once the payment has been received, we will send an email to arrange everything.
Damaged or Incorrect Shipments

When your order arrives, please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear and tear. Please also make sure you’ve received the correct items

If there is damage to the item(s) in your shipment or the items are incorrect, please email hello@fair-square.ca. Please provide your order number, and retain the shipping box, packaging materials, and damaged items.

Remote Locations, Difficult to Serve Locations and Air Stage Locations
  • Orders to Difficult to Serve locations are subject to a $20.00 shipping fee.
  • The Free Shipping promotion does not apply.
  • “Difficult to Serve” locations are those with postal codes beginning in T1, T9, T0, A0, A5, A8, X0 and Y0.

Orders to “Air Stage” postal codes are subject to the following shipping charges:

  • $30.00 shipping for orders under $99.99
  • $50.00 shipping for orders between $100 and $249.99
  • $75.00 shipping for orders over $250

Click here for the full list of postal codes.

We reserve the right to cancel and refund any order we deem to be to a remote location.

Everything your need to know about Returns

At FAIR/SQUARE we want you to feel good about your purchase! So if you change your mind for any reason, we accept products back under some basic conditions and refund your money.

Returns

Return Conditions

We do not accept returns of food products or products that were on sale.

We accept beauty, wellness and lifestyle products back under the following conditions:

  • Your products are sealed and unused/unworn in their original packaging
  • You notify us within 30 days of purchase
Return Procedure
  • Please send an email to hello@fair-square.ca to notify us about your return
  • Once your return is authorized by us, you’ll receive step-by-step instructions and a shipping label via email.
  • We will email you when we’ve received your return.
  • You will receive your money back within 2 business (excl. a $9 charge to cover the return shipping label).
Wrong Address Returns
  • It’s the responsibility of the sender to provide a correct and complete shipping address including a unit number and buzzer code if needed. 
  • If for any reason the package gets sent back to us (incomplete address, the recipient did not pick up the package etc.), we will deduct a $9.00 shipping fee when a refund is requested or a $18.00 fee to ship the order out again.