Refrigerated Shipping Guide

HOW DO I BUY SOMETHING THAT REQUIRES REFRIGERATION?

  • Make sure to select the refrigerated shipping option at checkout.
  • We are not able to ship to PO boxes or remote areas.

 

When do refrigerated orders ship?

  • Mondays and Tuesdays only.
  • We don’t ship closer to the weekend to avoid spoilage in case of unforeseen delays.

 

How much do you charge for refrigerated shipping?

    Flatrate Free over
ON Ontario $15 $150
QC Quebec $20 NA
NB New Brunswick $30 NA
PE Prince Edward Island $30 NA
NS Nova Scotia $30 NA
NF Newfoundland $40 NA
MB Manitoba $30 NA
SK Sasketchawan $30 NA
AB Alberta $30 NA
BC British Columbia $30 NA
NU Nunavit $60 NA
NT Northwest Territories $60 NA
YT Yukon $60 NA

 

What does the refrigerated shipping rate include?

  • Courier shipping via UPS or Purolator (transit time of 1-2 business days).
  • Insulated box (curbside recyclable) + ice packs.

 

How long will the products stay cold during transportation?

  • Depending on the season, the ice pack and insulation last 24h to 36h during summer months and 48h to 72h in winter months.
  • Adding frozen products (such as vegan meat alternatives) to the order will help keep things cold longer.

 

How do I track my order?

  • Once your order has shipped you will receive a tracking number via email.
  • We suggest tracking your shipment to ensure your package does not sit in a hot mailbox or on a sunny front porch.
  • UPS and Purolator offer free services that can be accessed via the tracking result page
    • UPS My Choice lets you pass delivery instructions on to the driver 
    • Purolator Your Way for SMS notifications and more

 

Will products spoil when shipments get delayed and what happens if they do?

  • Refrigerated vegan products such as meat and cheese alternatives are not generally considered hazardous foods by public health (unlike real cheese or meat).
  • Temporary changes in temperature do not generally compromise the safety of the product.
  • If you are worried about your order, we ask that you email hello@fair-square.ca. We will review your case and find an amicable solution.

 

How do I dispose of the shipping materials?

  • Our insulated liner is entirely plastic-free and curbside recyclable.
  • The gel ice packs are non-toxic and very sturdy. Use them to keep your lunch cold and reuse them as often as you want.
  • If you would like to dispose of them, the liquid can be poured down the drain. The plastic can be recycled (where applicable).