Woodlot | Scented Candle | Flora

Shipping costs

We offer the following shipping costs to the majority of postal code areas in Canada:

• Free shipping on orders above $99.00 CAD (before taxes).
• Free shipping for regular gift baskets as mentioned with individual baskets
• $10.00 CAD Economy Shipping on orders below $99.00 CAD
• $15.00 - $30.00 CAD Xpress Shipping. Xpress shipping costs are based on delivery postal codes and calculated at checkout

Shipping fees are subject to change. "Difficult to Serve" locations and "Air Stage" locations do not qualify for the free shipping promotion. Additionaly, they qualify for an adjusted economy shipping rate (see tabs below for extra information). Orders may also qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added.

Shipping time

Our business is located in Southern Ontario. That means shipments to Ontario and Quebec will arrive faster than shipments to BC, Alberta and other provinces

• To get estimated shipping times, please enter your shipping postal code at checkout. It will display the available shipping methods and associated shipping times.
• We offer Economy and Xpress shipping. Please contact us if you need even faster shipping and we’ll see what we can do for you.

Shipping times at checkout are calculated with utmost care. Please be aware however, that once your package is with Canada Post, we cannot influence the speed of delivery anymore. Strikes, extreme weather and other external factors cannot be controlled or influenced by us.

Delayed shipments due to incomplete addresses

Please be aware that we cannot be held responsible for delayed shipments if the address is deemed incomplete by one of our carriers. Depending on the shipper, the package will be held or immediately shipped back to us which will lead to additional costs and delays.

Special attention needs to be paid when shipping to condos.

• Please make sure to include the street address and unit number of the recipient
• Please also make sure to include a buzzer code / access code if it is needed to gain access to the building

We try our best to catch incomplete addresses before shipping out and will hold the package and contact you. However, due to high order volumes we do not always catch everything. Please double check with the recipient when in doubt.

Tracking

As soon as your package gets dropped off at Canada Post, you will receive an automatic email with your tracking number.

Local pickup

Local pickup is possible on Tuesdays from 4 pm - 8 pm in Woodstock, ON.

During your checkout, select the ‘local pick up’ option and the $10.00 shipping fee will be waived. Once the payment has been received, we will send an email with the exact address and pickup information.

Difficult To Serve Locations

Orders to "Difficult to Serve" locations are subject to a $20.00 shipping fee. Unfortunately, we are also not able to offer free shipping even if you spend more than $99.99 CAD.

"Difficult to Serve" locations are those with postal codes beginning in T1, T9, T0, A0, A5, A8, X0 and Y0 which are not considered an "Air Stage" location by Canada Post.

Air Stage Locations

Orders to “Air Stage" postal codes are subject to the following shipping charges:

• $30.00 shipping for orders under $99.99
• $50.00 shipping for orders between $100 and $249.99
• $75.00 shipping for orders over $250

Click here for the full list of postal codes.

Return info

If you change your mind for any reason, we accept products back under the following conditions and refund your money:

• Your products are sealed and unused in their original packaging
• You return products within 30 days
• You return products using the prepaid return label. We will deduct $10 from your refund for the return shipping & handling cost. This option is not available for returns from Nunavut, Yukon or the Northwest Territories; in these areas, we will deduct the full shipping cost.
• We do not accept returns of sales items

Returns to sender due to incomplete addresses

• It's the responsibility of the sender to provide a correct and complete shipping address including a unit number and buzzer code if needed. 
• If for any reason the package gets sent back to us (incomplete address, the recipient did not pick up the package etc.), we will deduct a $10 fee when a refund is requested or a $20 fee to ship the order out again. This reflects the costs we have to cover for the additinal shipping fees.

Return procedure

• Click here to return your order with a pre-paid shipping label.
• Fill out your return form (use the return authorization number we've sent in the original shipping email), print it and place it in a securely sealed shipping container.
• Make sure any old labels on your package are removed or obscured and affix your pre-paid, pre-addressed shipping label.
• That’s it! Now, just drop your package in the mailbox or at a Canada Post location.
• We will email you when your return is processed. You will receive your money back within 5 business days after the arrival of your package.