Shipping & Returns

At Fair/Square, we are dedicated to providing a high-quality experience from start to finish. We work to maintain the highest standards of food safety in regards to shipping refrigerated and frozen products, and take many measures to ensure your food arrives cold. 

Shipping costs vary depending on order size and region. Gift Boxes ship free.

Shipping to ON Shipping to QC Other provinces
Order Total Standard Cold Shipping Standard Cold Shipping Standard Cold Shipping
$0-$49.99 $9.95 $14.95 $10.95 $15.95 $14.95 $29.95
$50-$89.99 $5.95 $14.95 $6.95 $15.95 $10.95 $29.95
$90-$149.99 Free $9.95 Free $10.95 Free $19.95
$150 & up Free Free Free Free Free $19.95

How does Cold Shipping work?

Insulated Box Liner

Our eco-friendly insulated liner will help keep things cold. It is curbside recyclable.

Cold Packs

We add gel ice packs to the box to keep your products cold during transport.

Express Shipping

Our shipping partners typically deliver your order within 24h to 48h hours.

Store Pickup

If you live close enough, you are welcome to pickup your order at our store in Downtown Woodstock.

Orders are usually ready in 2 hours and can be picked up during store hours.

Gift Box Shipping

Gift box shipping is included in the price, whether the gift box includes refrigerated products or not. No additional shipping charges will apply.

Shipping Policies

At Fair/Square we are dedicated to providing a high-quality experience from start to finish in the process of ordering, shipping, and receiving our products in the best possible condition.

We work to maintain the highest standards of food safety in regards to shipping refrigerated and frozen, and take many measures to ensure your food arrives cold. However, once we have passed the package on to our shipping partners, there are a number of things outside of our control that can affect the quality of your experience. If there are any issues with your order, please reach out to customer service.

We are unable to guarantee a time of delivery. Most of our shipping partners will deliver between 10 AM and 6 PM. Please place your order when you know you will be available to receive the package as near to the time of its delivery as possible.

We are not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, local carrier mis-scans or inaccurate/incomplete shipping information. Leaving a package at an address is up to the complete discretion of the individual delivery person and is therefore outside our control.

Please double check your shipping information has been entered correctly. Customers are responsible for ensuring the name, address, and all other required information are correct. If you notice a mistake in your shipping information and have already placed your order, please reach out to hello@fair-square.ca to notify us of the correction.

Return Policies

We do not accept returns of food products or products that were on sale. We accept beauty, wellness and lifestyle products back under the following conditions: Your products are sealed and unused/unworn in their original packaging and you notify us within 30 days of purchase

Please send an email to hello@fair-square.ca to notify us about your return. Once your return is authorized by us, you’ll receive step-by-step instructions and a shipping label via email. We will email you when we’ve received your return and you will receive your money back within 2 business days. The return shipping label has to be paid by the customer and the charged for that will be deducted from the refund.