Frequently asked questions (FAQ)

We do our best to be as thorough as possible when answering all your questions. Please email hello@fair-square.ca if your question is not listed or should you require more assistance.

For questions regarding shipping, please visit our Shipping & Returns page and our Refrigerated Shipping Guide.

Payment

What are the payment methods?

We accept credit cards (Visa, MasterCard and American Express), PayPal, Google Pay and Apple Pay.

Do I have to pay tax?

We charge tax based on the destination province or territory that your order is being shipped. We are not required to charge sales tax in Quebec.

Certain food products at FAIR/SQUARE such as vegan cheese, meats, tea, coffee, and granola are zero-rated.

How do I use a coupon code?

Coupon codes are redeemable during the checkout process. Once you have added the items you would like to purchase to your cart, you can add your coupon code either in the cart or during the checkout process. Enter the coupon code and click “Apply Coupon”.

Is it safe to use my credit card at FAIR/SQUARE?

Yes. We secure all of your private information using strong encryption technology. Moreover, we do not store any of your credit card information on our servers.

If you choose to save your credit card information in your account, it’s done via a secure process called tokenization. This means that your actual card number does not get stored but a secret code that will allow us to retrieve the number for a later order

Orders

How do I know that you received my order?

As soon as you place your order, you’ll receive an order confirmation email from us to let you know that we received your order. You’ll receive another email to let you know when we’ve shipped your order and a tracking number in a separate email.

Didn’t receive an email confirmation for your order? Please check your spam folder. Not there either? Please contact us as soon as possible.

Do I need an account to place an order?

No, you do not need an account to place an order. If you do make one, you’ll be able to see all your past & current orders, update your shipping and billing address and update your payment methods.

Best Before Dates & Expiry Dates

What is the difference between the Best Before date (BB) or Expiry Date?

According to the Canadian Institute of Food Safety, an expiry date is assigned to packaged goods that have ingredients that could be unsafe to eat after a certain date. 

If you have a product that is expired, look, smell, and potentially taste to determine whether the food is safe. When in doubt, throw it out. 

The “best before” date differs from the expiration date in that the food with a “best before” date can still be consumed after the indicated date. The best before date only indicates ‘peak freshness’ and many shelf stable products such as pasta, chips and cookies can be consumed after the best before date has passed.

You can read more about food labeling requirements here.

How do I read the Best Before and Expiry Date?

Unfortunately, there are labeling inconsistencies when it comes to the way dates are marked. This is due to manufacturers using their own system. Some will use mm/dd/yyyy, others will use dd/mm/yyyy.

A third variety you might encounter is with a bilingual abbreviation for the month such as 17 JA 21 where the JA stands for January. You can look up the codes here.

If you’re in doubt about the best before date on a product you received from us, please email hello@fair-square.ca.

What are the minimum Best Before Dates and Expiry Dates on your products?

Shelf stable products such as pasta, cookies and chips will have a minimum of 4 weeks until the Best Before date is up.

Fresh products such as vegan cheese will have a minimum of 2 weeks until the Expiry Date is up.

In order to combat food waste, we occasionally sell products with a shorter dates than indicated above. If we do, the items will be marked down and the best before date or expiry date will be written on the product picture and in the product listing.

If you are planning to place a large order and are concerned about the best before dates, you can email hello@fair-square.ca and we can tell you the best before/expiry dates of our current stock.